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Terms, Privacy & Store Policies

Last updated: 12 September 2026

Welcome to Shubhdiya. This page explains the terms governing purchases from shubhdiya.in, our store policies and how we collect and use personal information.

By using our website or placing an order, you agree to these policies.

1. About Shubhdiya

Shubhdiya creates handmade and hand-painted terracotta diyas for prayer, festive decoration and gifting.

Legal business name: [Enter registered business or proprietor name]
Trading name: Shubhdiya
Address: Lambha, Narol, Ahmedabad, Gujarat 382405, India
Email: rahulb922@gmail.com
Phone/WhatsApp: +91 98986 05878
GSTIN: [Enter GSTIN, if applicable]

2. Handmade Products

Because our diyas are handmade and hand-painted, small differences in colour, pattern, texture, shape, finish or dimensions are natural. These characteristics make each product unique and are not considered defects.

Product colours may look slightly different because of photography, lighting and screen settings. Any image marked as an AI-generated preview is provided only to illustrate colour or packaging possibilities.

3. Product Information

We make reasonable efforts to keep product descriptions, photographs, prices and availability accurate.

Each box contains the quantity, design and colour option shown on its product page. Different diya designs cannot be mixed in one box unless that option is specifically offered.

We may update product information, prices or availability without prior notice.

4. Prices, Taxes and Payments

Prices are displayed in Indian Rupees unless otherwise stated. Applicable taxes, delivery charges and other fees will be shown before payment.

Payments may be processed by third-party payment providers. Shubhdiya does not directly store complete card or banking credentials submitted through a payment gateway.

Your order is confirmed only after successful payment or acceptance of the selected payment method.

5. Orders and Cancellations

An automatic email confirms that we have received your order. We may cancel or refuse an order if:

  • A product is unavailable;

  • The price or description contains an obvious error;

  • Payment cannot be authorised;

  • The delivery information is incomplete;

  • We reasonably suspect fraud or misuse.

Contact us immediately if you want to change or cancel an order. Cancellation is normally possible only before packing or dispatch.

If we cancel a paid order, the eligible amount will be returned to the original payment method.

6. Shipping and Delivery

Orders are delivered to the address entered at checkout. Customers must verify their address, postcode and phone number before placing an order.

Processing time: [Enter processing time]
Estimated delivery time: [Enter delivery time]
Delivery locations: [India only/enter locations]

Delivery dates are estimates. Courier delays, public holidays, weather and circumstances outside our reasonable control may affect delivery.

Please contact us with your order number if a shipment is substantially delayed.

7. Damaged or Incorrect Products

Terracotta products are fragile. Please inspect your order soon after delivery.

If you receive a damaged, defective or incorrect product, contact us within [24/48 hours or chosen period] and provide:

  • Your order number;

  • Clear photographs of the product;

  • Photographs of the outer and inner packaging;

  • A description of the problem;

  • An unpacking video, if this requirement was disclosed before purchase.

After reviewing the claim, we may provide a replacement, store credit or refund as appropriate.

Natural handmade variations are not treated as product damage.

8. Returns and Refunds

To request a return, contact us at rahulb922@gmail.com within [enter number] days of delivery.

Unless a product arrived damaged, defective or incorrect, it must be unused, unlit and returned in its original packaging.

The following products may not be returnable unless damaged or defective:

  • Used or lit diyas;

  • Customised or personalised orders;

  • Clearance products identified as final sale;

  • Products returned without their original packaging.

Approved refunds will be sent to the original payment method. Bank or payment-provider processing times may apply.

Return delivery charges will be paid by [Shubhdiya/customer—choose one], except where the product is damaged, defective or incorrect.

Nothing in this policy limits rights available to consumers under applicable Indian law.

9. Product Safety

When using a diya:

  • Place it on a stable, heat-resistant surface;

  • Keep it away from curtains and flammable materials;

  • Never leave a burning diya unattended;

  • Keep it away from children and pets;

  • Allow it to cool before touching or cleaning;

  • Do not use a cracked or damaged diya.

Shubhdiya is not responsible for injury or damage caused by unsafe use, an unattended flame or failure to follow reasonable safety precautions, except where liability cannot legally be excluded.

10. Website Use and Intellectual Property

The Shubhdiya name, product photographs, designs, artwork, packaging, text and website graphics belong to Shubhdiya or their respective owners.

You may use the website for browsing and purchasing products. You may not copy, sell, modify or commercially reproduce our content without written permission.

You must not use the website for fraudulent or unlawful activities, interfere with its operation or submit harmful code.

11. Information We Collect

We may collect the following information when you browse the website, create an account, subscribe or place an order:

  • Name;

  • Email address;

  • Phone number;

  • Billing and delivery address;

  • Order and transaction details;

  • Account information;

  • Customer-support messages;

  • Newsletter preferences;

  • Device, browser, IP address and website activity;

  • Cookies and similar technologies.

Complete card and banking information is normally handled by the selected payment provider and is not stored directly by Shubhdiya.

12. How We Use Your Information

We may use personal information to:

  • Process, deliver and manage orders;

  • Send order and delivery updates;

  • Provide customer support;

  • Process cancellations, returns and refunds;

  • Detect fraud and protect the website;

  • Maintain tax, accounting and business records;

  • Improve our products and website;

  • Send marketing messages where you have provided consent;

  • Meet legal and regulatory obligations.

We use information only for legitimate business purposes, to fulfil a contract, with your consent or where required by law.

13. Cookies and Analytics

Our website may use cookies to:

  • Keep the cart and checkout functioning;

  • Remember customer preferences;

  • Maintain account sessions;

  • Measure website traffic and performance;

  • Support security and fraud prevention;

  • Deliver relevant advertising where consent is provided.

You may block non-essential cookies through your browser or cookie-consent settings. Blocking essential cookies may prevent the cart or checkout from working properly.

14. Sharing of Information

We may share necessary information with trusted service providers, including:

  • WooCommerce and website-hosting providers;

  • Payment gateways;

  • Courier and delivery companies;

  • Email and newsletter providers;

  • Analytics, security and technical-support providers;

  • Accounting and professional advisers;

  • Government or legal authorities when required by law.

We do not sell customers’ personal information.

Service providers may use information only to deliver their services or meet their legal responsibilities.

15. Marketing Communications

We may send promotional emails or messages only when permitted.

You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing will not stop essential order, payment or delivery communications.

WhatsApp marketing will be sent only with appropriate consent. You may ask us to stop at any time.

16. Data Retention and Security

We keep personal information only for as long as reasonably required to fulfil orders, provide support, maintain business and tax records, resolve disputes and meet legal obligations.

We use reasonable administrative and technical safeguards to protect information. However, no online system can guarantee absolute security.

17. Your Privacy Choices

Subject to applicable law, you may ask us to:

  • Confirm what personal information we hold;

  • Correct inaccurate or incomplete information;

  • Delete information that is no longer required;

  • Withdraw marketing consent;

  • Raise a concern about how your information is used.

Some information may need to be retained for legal, tax, fraud-prevention or order-record purposes.

Send privacy requests to rahulb922@gmail.com. We may need to verify your identity before completing a request.

18. Children’s Privacy

Our website is not intended for children to make purchases independently. Customers under 18 should use the website only with the involvement of a parent or legal guardian.

We do not knowingly collect children’s personal information for marketing.

19. Third-Party Services

Our website may contain links to payment providers, courier services, social-media platforms and other websites.

These services have their own terms and privacy policies. Shubhdiya is not responsible for services or websites that we do not control.

20. Liability

To the fullest extent permitted by law, Shubhdiya is not liable for indirect or consequential losses arising from use of the website or products.

Nothing in these policies excludes liability or consumer rights that cannot legally be excluded.

21. Complaints and Grievance Officer

For complaints, order concerns or privacy requests, contact:

Grievance Officer: [Enter full name]
Designation: Grievance Officer
Email: [Preferably support@shubhdiya.in]
Phone: +91 98986 05878
Address: Lambha, Narol, Ahmedabad, Gujarat 382405, India

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.

22. Governing Law

These policies are governed by the laws of India.

Courts in Ahmedabad, Gujarat will have jurisdiction, subject to the customer’s rights to approach an appropriate consumer commission or another competent authority under applicable law.

23. Policy Updates

We may update this page when our products, services, business practices or legal obligations change.

The revised policy will be published here with an updated date. Material changes will not unfairly alter orders already accepted.

24. Contact Us

Shubhdiya
Lambha, Narol, Ahmedabad, Gujarat 382405, India
Email: rahulb922@gmail.com
Phone/WhatsApp: +91 98986 05878

© 2026 Shubhdiya. All rights reserved. Handmade terracotta diyas from Ahmedabad, India.